01
Window
For distance purchases there are 10 calendar days from delivery to withdraw from the purchase, unless the store publishes a longer window.
Return policy
You can request a return or exchange according to this store's conditions and the consumer rules that apply to the purchase.
02
Conditions
The product must be unused, with its accessories and, when possible, in its original packaging. Personalized or perishable goods are excluded when the law says so.
03
How to request it
Contact the store with the order number, the product, and the reason. We reply with the steps for pickup or the return shipment.
04
Refund
The refund uses the same payment method after the product is received and checked. The original shipping cost is refunded when the return is for a fault or a withdrawal right.